Guest Survey

Every month, we write to guests that have stayed with us and ask them to complete short anonymous guest survey. The 2017 results are shown below together with responses from management.

At the start of each year we reset the survey. Date reset: 6 Jan 2017.

survey results

Year 2016 2015 2014 2013 2012 2011 2010
Total respondents 337 337 398 466 157 293
 
Would you recommend GCHR to family and friends
Yes 97 94 94 95 94 95 97
No 3 6 6 5 6 5 3
 
Easy to navigate the website
Very easy 62 57 62 84 33
Yes 37 42 37 14 54
No 1 1 2 2 13
 
Information on website accurate
Yes 94 94 93 96 95 97
No 6 6 7 4 5 3
 
Upon arrival, did the property set up and presentation meet with your expectations?
Exceeded expectations 30 27 27 26 20 33 37
Met expectations 59 60 59 61 57 56 54
Below expectations 11 13 14 13 23 11 9
 
Housekeeping
Above average 45 40 34 58 54 56 64
Average 45 51 56 32 32 32 26
Below average 10 11 10 10 14 12 10
 
Customer service booking staff
Above average 79 78 69 91 94
Average 18 20 27 8 5
Below average 4 2 4 1 1

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