Guest Information

Private Transfers

Enjoy a hassle-free arrival with a private shuttle transfer direct to your hotel. Have a driver pick you up from Gold Coast or Brisbane airport and take you to your hotel via the office, where they will collect your keys.

If you have not booked your private transfer, please do so by contacting Black Label Transfers direct. Visit their website at or call them on 1300 255 522

Passengers Gold Coast Airport Brisbane Airport
1-3 People $99 $198
4-7 People $132 $231*

*An $88.00 cost will be added to prices listed if collection or drop off is between 9pm-5am. A $55.00 surcharge applies on all public holidays (State and Commonwealth).

 Housekeeping Notice

Before checking into your apartment, we suggest you familiarise yourself with our Housekeeping Notice which includes useful information such as our Conditions of occupancy, Complimentary items, Linen and Towels, Departure arrangements, Garbage, Extra Fees and Charges that may apply, Damage to apartment and property, amongst other items.


Cancellation Travel Insurance

Things don’t always go to plan. For this reason, it is extremely important that you take out Travel Insurance. We recommend that you take out Cancellation Insurance to protect you against any unforeseen circumstances. does not issue refunds for bookings cancelled due to inclement weather, illness or change in family circumstances, therefore it is vital to have sufficient measures in place to protect yourself against any issues that may arise leading up to your holiday.

Australian Cancellation

QBE Insurance offers limited insurance cover for travel within Australia for travellers who need cover for the non-refundable part of pre-paid travel arrangements or additional travel, accommodation and meals for travel within Australia.

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Get in touch with us


+61 7 5539 8553 +61 7 5539 8553 9:30am-4:30pm (QLD Time)

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+61 467 777 333 +61 467 777 333 24/7 / After Hours Contact


[email protected] Bookings & Enquiries