Privately Managed Gold Coast Holiday Rentals
We understand the dynamics of the Gold Coast holiday rental market and have the necessary infrastructure and systems to service a large base of satisfied guests; many of whom are repeat customers.
To receive a full presentation of the services we offer and the potential market returns for your specific property, please email us [email protected] or telephone us 0418 658 694 to discuss GCHR.com.au managing your property.
Are you walking away from your cash return?
Let Gold Coast Holiday Rentals maximise the income from your holiday rental property
We are based in Surfers Paradise on the Gold Coast, we focus on Surfers Paradise and we service only the Gold Coast market.
Your needs as a property investor are understood as the team at GCHR.com.au are property investors. We understand the needs of the holiday rental market and we have a deep commitment to meeting those needs.
We provide a superior service to property owners as well as a large base of satisfied guests, many of whom are repeat customers.
To owners, we provide financial returns that are superior to those that would be achieved if their rental property was placed in the generic pool of the resident on-site manager or with a large franchised realty company.
You benefit from quality guests sourced throughout our network and we service their needs personally.
Your property is cleaned, repaired and maintained by quality suppliers to ensure that all properties are kept in top condition.
Your property is regularly benchmarked to ensure that rates are fair and competitive in comparison to competitors.
Our superior service ensures high occupancy rates of holiday rentals under our management. This translates into better returns for owners.
Our competitive advantage means higher guest satisfaction and higher returns to owners
Benefits for guests
Successful holiday rentals starts with satisfied guests! GCHR.com.au provides all the services required to successfully manage a rental apartment on behalf of the owner.Sourcing quality guests
- Regular exposure on all major search sites including Facebook and YouTube for ease of access
- Allowing guests to choose their apartment in advance (guaranteed)
- Providing detailed information on each property on our website including individual photos, virtual tours, floor plans of each apartment etc
Using only quality suppliers
- Top quality cleaning and holiday rental supply services;
- Reliable and first class repairs and maintenance (General, TV, electrical, air conditioning, asset purchases, specialised cleaning [carpet, window], pest control)
Providing other support information to guests as required
- Customised Guest Information/ Compendiums in each property
- Keys, car parking instructions and custom arrival guides sent in advance
- Well publicised hotel/apartment/resort and location facilities.
Benefits for property owners
As long-term residents ourselves, we have a keen knowledge of Surfers Paradise and the Gold Coast and all it has to offer.We are specialist operators with a deep commitment to both our owners and guests. We attend to detail and we do it right. For example:
- We return calls and answer emails and we do it promptly – guaranteed
- We promote each property for its unique features; properties are not simply placed in a pool for general allocation, say, seven days before arrival
- Forward booking and occupancy rates are listed on monthly owners statements. This enables owners to monitor bookings and ensures transparency at all times
- In addition to full advance payment from guests we also require credit card authorisation to provide security for the owner in the rare event that we need to seek reimbursement from guests for damage noticed after departure
- Our “Pay before you stay policy” focuses on cash returns to owners. We act on the instructions from owners not corporate bodies
- Our payment terms ensure prompt remittance to owner accounts – we are not waiting on payment from wholesalers.
- We are in full legal compliance – Licensed Real Estate Agent and REIQ Accredited Agency
- Upon receipt of payment we undertake address confirmation prior to despatch of keys for guest self check-in
- We send a regular e-Newsletter to all people who have enquired about any property irrespective of whether or not that person ultimately became a guest. This builds our marketing profile
- At the end of their stay, a thank you email with a Guest Survey is sent to guests and the results are posted on our web site.
- Search engine optimisation of our web site gchr.com.au ensures high visibility and with monthly monitoring of our ranking within the various search engines
- We use well developed internet strategies to maximise exposure of your rental property and drive traffic. This includes blogs and video blogs to gain exposure on a full range of travel and tourism related websites
- Our follow-up marketing is specialised and targeted – newsletters, thank you emails, regular guest surveys etc.
- Much of our growth comes through networking and return guests